Everyone’s heard of Aldi – and we’re the reason why! From award-winning Marketing and PR campaigns to exceptional customer service, our Customer Interaction team makes sure Aldi is one of the most positively talked-about supermarkets in the UK.
But this kind of brand love doesn’t happen by chance. Behind the scenes, the Customer Interaction team are always finding fresh and exciting ways to connect with our customers and, of course, our colleagues too! Think you’ve got what it takes to join us?
Our fantastic Brands & Campaigns team champions Aldi’s meaningful role in the market. They create and lead strategic brand plans, both nationally and regionally, and work closely with our Channels & Delivery team, agencies, and partners to bring Aldi’s iconic campaigns to life with creativity and passion.
A growing part of our Marketing team, our in-house Studio & Content team support the delivery of Aldi’s marketing and communications. From photography to video editing, they bring our products to life.
Our Products & Projects team are all about driving positive change within the Customer Interaction department - whether that’s introducing new solutions or optimising existing ones. They’re responsible for the project management and continuous improvement of our customer initiatives.
With an ever-growing number of colleagues, keeping Team Aldi informed and engaged is top of the priority list for Internal Communications. From lively videos and company-wide events to competitions and updates, the team delivers a variety of projects designed to inspire and excite everyone across the business.
The Channels & Delivery team is where creativity meets execution! They manage all of Aldi’s marketing activities day-to-day, deeply understanding each channel to continually optimise performance. From eye-catching leaflets and in-store signage to managing our website’s merchandising, they deliver award-winning results that truly make an impact.
Getting to know our customers inside out is key to meeting (and exceeding) their expectations. Our Customer Insights experts make sure the customer’s voice informs every decision we make across the business, through top-quality market research and detailed analysis.
Our Communications team shapes what people hear about Aldi. From protecting our reputation and managing external relationships to running brand campaigns that show what Aldi stands for, they make sure every message is clear, consistent, and true to our unique tone of voice!
Every now and then, things don’t go as planned and that’s where our Customer Service team steps in to save the day! At Aldi, we want to be the nation’s favourite place to shop, and our Customer Service team go above and beyond to ensure every customer has the best possible experience.
Our National Business Coordination team are all about driving positive change within the Customer Interaction department - whether that’s introducing new processes or optimising existing ones. They’re responsible for the project management and continuous improvement of our customer initiatives and working with our International teams.
Our department has a wide range of teams, operating at different levels. Explore our roles below to see which one suits you best.
We need to deliver on our promise to put customers at the heart of all we do, and that starts with you!
As a Customer Interaction Senior Manager, you’ll develop our customer touchpoints and support the future growth of our business.
Reporting to the Customer Interaction Director, you’ll manage a team across one of our busy functions. You’ll ensure that your team is developed, motivated and ready to face new challenges every day, whilst understanding the department vision and working hard to achieve it.
Hugely inspiring and energetic, you’ll take pride in giving our customers the best possible experience.
It’s incredibly fast-paced but you’ll be the kind of person who loves every minute.
Apply
£94,100 salary rising in increments to £117,460 in year 4.
5 weeks' annual leave, plus bank holidays. And you can buy extra holidays through our holiday purchase scheme!
You’ll work a 5-day, 45-hour week. Plus, you’ll receive a company pension when you start, private employee medical insurance after 6 months, company maternity and adoption leave from commencement as well as company paternity pay after 1 year.
We need to deliver on our promise to put customers at the heart of all we do, and that starts with you!
As a Customer Interaction Manager, you’ll develop our customer touchpoints and support the future growth of our business.
Reporting to the Customer Interaction Director, you’ll manage a team across one of our busy functions. Leading your team, you’ll ensure that everyone understands the strategic vision, and is working hard to achieve it; because of your guidance, your team will see how their ideas and passion play a key role in Aldi's future.
Hugely inspiring and energetic, you’ll take pride in giving our customers the best possible experience.
It’s incredibly fast-paced but you’ll be the kind of person who loves every minute.
Apply
£61,985 rising in increments to £95,655 in year 8.
5 weeks' annual leave, plus bank holidays. And you can buy extra holidays through our holiday purchase scheme!
You’ll work a 45-hour week, working from Monday – Friday. Plus, you’ll receive a company pension when you start, private employee medical insurance after 6 months, and company maternity, paternity and adoption leave from commencement.
With so much going on, it’s a great time to join our Customer Interaction Team.
Working across the department, there are plenty of opportunities for analysing the way we interact with our customers and using what we learn to develop new and innovative ideas.
The Senior Analyst role is our most experienced position prior to taking on people management responsibilities, and can range from running large projects to being our lead Business Analyst. It’s incredibly fast-paced but you’ll be the kind of person who loves every minute.
Apply
£61,985 rising in increments to £80,400 in year 5.
5 weeks' annual leave, plus bank holidays. And you can buy extra holidays through our holiday purchase scheme!
You’ll work a 40-hour week, working from Monday – Friday. Plus, you’ll receive a company pension when you start, private employee medical insurance after 4 years, and you'll get company maternity, paternity and adoption leave after 1 year.
With so much going on, it's a great time to join our Customer Interaction team.
Customer demands are constantly evolving, therefore it's vital we use what we learn to continuously improve.
As a Technical Analyst, you’ll play a critical role in analysing our data and processes and driving strategic initiatives that enhance our efficiency and overall performance. You’ll ensure that all projects are delivered on time and in budget.
You’ll also be a fantastic communicator, ready to liaise with a range of people from internal teams to external Business Partners, and strike up positive relationships with your manager, who will rely on your knowledge and expertise to make well-informed business decisions.
Apply
£53,780 rising in increments to £61,950 in year 5.
5 weeks' annual leave, plus bank holidays. And you can buy extra holidays through our holiday purchase scheme!
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 1 year, you’ll get company maternity, paternity and adoption leave.
With so much going on, it's a great time to join our Customer Interaction team.
As a Customer Interaction Analyst, you will use your experience to deep dive into data and processes, providing valuable insights to support the delivery of strategic projects and boost our customers' experiences with Aldi.
You’ll need to keep calm under pressure, have a passion for analysing complex information, and have excellent communication and organisational skills. In true Aldi style, you’ll have plenty of freedom to use your initiative and drive change in order to make the department even more efficient.
Apply
£47,045 rising in increments to £51,635 in year 5.
5 weeks' annual leave, plus bank holidays. And you can buy extra holidays through our holiday purchase scheme!
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 1 year, you’ll get company maternity, paternity and adoption leave.
With so much going on, it's a great time to join our Customer Interaction team.
As a Customer Interaction Specialist you’ll be an expert in your field, full of helpful advice and guidance. You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; delivering work on time, in budget, and to a high standard.
You’ll need to keep calm under pressure, have a passion for analysing complex information, and have excellent communication and organisational skills. In true Aldi style, you’ll have plenty of freedom to use your initiative and drive change in order to make the department even more efficient.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our customer interaction teams have to do something pretty special to keep our customers coming back for more.
Apply
£36,765 rising in increments to £53,200 in year 5.
5 weeks' annual leave, plus bank holidays. And you can buy extra holidays through our holiday purchase scheme!
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 1 year, you’ll get company maternity, paternity and adoption leave.
With so much going on, it's a great time to join our Customer Interaction team.
As a Customer Interaction Assistant, you will be highly organised and able to think on your feet.
You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in budget, and to a high standard. You’ll manage the accurate flow of information in and out of the department in an efficient and discreet way.
Importantly, you’ll be a strong communicator who can nurture great relationships and act as the ‘go to’ person for Customer Interaction teams and the wider Business.
Apply
£36,625 rising in increments to £42,770 in year 5.
5 weeks' annual leave, plus bank holidays. And you can buy extra holidays through our holiday purchase scheme!
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 1 year, you’ll get company maternity, paternity and adoption leave.
With so much going on, it's a great time to join our Customer Interaction team.
As a Customer Interaction Administrator, you’ll play a key role in supporting teams in understanding our customers and the way they shop.
This will involve day to day organisational work, as well as data processing and analysis, so naturally you will need to be efficient and well organised. You'll bring enthusiasm, and your ability to think on your feet and remain calm under pressure will mean you really fit in.
Apply
£25,755 rising in increments to £31,675 in year 3.
5 weeks' annual leave, plus bank holidays. And you can buy extra holidays through our holiday purchase scheme!
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 1 year, you’ll get company maternity, paternity and adoption leave.
Working closely with your Manager, you'll make sure that the development of the department never stops, to ensure we always give the best customer experience possible.
Managing the day to day running of our Customer Service department, you’ll be relied on to ensure an efficient and co-operative working environment where everyone’s performing to the best of their ability, whilst striving for continuous improvement.
As management roles go, you’ll recommend any changes to the way we do things and manage the implementation of these from start to finish. You’ll also act as a valuable link between our Customer Service department and the rest of Aldi, feeding key information back through the business that will help us improve our offering even more.
Apply
£53,170 rising in increments to £58,895 in year 5.
5 weeks' annual leave, plus bank holidays. And you can buy extra holidays through our holiday purchase scheme!
You’ll work a 45-hour week, across 5 days (Monday - Sunday). Plus, you’ll receive a company pension when you start, private employee medical insurance after 4 years, company maternity and adoption leave as well as company paternity pay after 1 year.
Reporting to the Customer Service Supervisor, you’ll provide the very best service to our customers, using all your training, knowledge and initiative.
It’s a role that’s full of variety. The way our Advisors communicate with customers has massively changed over the past few years. As well as letters and phone calls, you’ll be responding to emails and social media postings, during and after the sale.
Success relies on your ability to really understand the needs and experiences of each customer and treat them as an individual. Then you’ll need to inject your own personality into each and every call or email so that the customer has no doubt they’re getting the kind of treatment they’ve come to expect from Aldi. Always, your goal will be to give our customers a great impression, and keep them coming back for more.
Apply
£14.10 per hour rising in increments to £17.09 in year 5.
5 weeks' annual leave, plus bank holidays. And you can buy extra holidays through our holiday purchase scheme!
You’ll work a 40-hour week, across 5 days (Monday - Sunday). Plus, you’ll receive a company pension and private employee medical insurance after 4 years, and company maternity, paternity and adoption leave after 1 year.
You like what we’ve got to say so much you’d love to work here. That’s brilliant. It means it’s now time to start your Aldi journey and start your application. You’re already one step closer.
Search for a role