When we say we put customers at the heart of everything we do, we mean it!
Our award-winning Customer Interaction department is bursting with creativity and ambition.
Throwing traditional rule books out the window, our teams are moving the business forward with memorable marketing, first-class customer service and powerful propositions. Our people are the best in class, working smarter not harder to put Aldi firmly at the top.
With every task incredibly important, our people work at pace to stay ahead. So whether you’re mad about marketing, crazy about communications or put the ‘pro’ in projects - Customer Interaction is the place for you.
Our fantastic Brands & Campaigns team works to consistently reinforce Aldi’s meaningful role. They develop and manage our strategic brands plans - both nationally and at a regional level. Working closely with the Channels & Delivery teams, agencies and partners, they take responsibility for all of Aldi's iconic campaigns.
The Channels & Delivery team is where our creative becomes reality! Responsible for the day-to-day operation of all Aldi’s marketing, this innovative bunch have a deep understanding of each channel, optimising performance and managing the full end-to-end process. From mass reach media through to merchandising of our websites and our social media channels, the team pride themselves in delivering to the highest, award-winning standards.
A growing part of our Marketing team, our in-house Studio & Content team support the delivery of Aldi’s marketing and communications. From photography to video editing, they bring our products to life.
As our size and sales grow, so do the opportunities to enhance our customer offering. Our Proposition and Sales team are always looking for exciting ways to increase our current business, developing existing services and researching new opportunities.
To meet customer’s expectations of Aldi, we need to understand what drives them. Supporting the Customer Interaction department, our experts in the Customer Insights team work to promote a data-driven culture through high quality customer analysis, reporting and insight.
Our Products & Projects team are all about driving positive change within the Customer Interaction department - whether that’s introducing new solutions or optimising existing ones. They’re responsible for the project management and continuous improvement of our customer initiatives.
Our External Communications team play a critical role in shaping our public image ensuring that messages are clear, consistent, and aligned with Aldi's goals. Responsible for promoting and protecting our reputation and managing relationships with various external stakeholders to ensure that our communications are amazing, every day! Within this team sits our dedicated Awards team who work hard to share the latest on Aldi's product and brand credentials.
With over 45,000 colleagues, ensuring colleagues are well informed and engaged is the top priority for Internal Comms! The team work on a range of projects from video and written content to colleague competitions and business updates! They’re always on the lookout for new ways to excite and delight our colleagues!
Sometimes things do not always go right and this is where Customer Services come in! At Aldi, we want to be the nation’s favourite place to shop and our Customer Service Teams are on hand to go above and beyond to ensure our customers always have the best experience!
Our department has a wide range of teams, operating at different levels. Explore our roles below to see which one suits you best.
We need to deliver on our promise to put customers at the heart of all we do, and that starts with you!
As a Customer Interaction Senior Manager, you’ll develop our customer touchpoints and support the future growth of our business.
Reporting to the Customer Interaction Director, you’ll manage a team across one of our busy functions. You’ll ensure that your team is developed, motivated and ready to face new challenges every day, whilst understanding the department vision and working hard to achieve it.
Hugely inspiring and energetic, you’ll take pride in giving our customers the best possible experience.
It’s incredibly fast-paced but you’ll be the kind of person who loves every minute.
Apply
£92,705 salary rising in increments to £115,720 in year 4.
5 weeks’ annual leave plus Bank Holidays.
You’ll work a 5-day, 45-hour week. Plus, you’ll receive a company pension when you start, private employee medical insurance after 6 months, company maternity and adoption leave from commencement as well as company paternity pay after 2 years.
We need to deliver on our promise to put customers at the heart of all we do, and that starts with you!
As a Customer Interaction Manager, you’ll develop our customer touchpoints and support the future growth of our business.
Reporting to the Customer Interaction Director, you’ll manage a team across one of our busy functions. Leading your team, you’ll ensure that everyone understands the strategic vision, and is working hard to achieve it; because of your guidance, your team will see how their ideas and passion play a key role in Aldi's future.
Hugely inspiring and energetic, you’ll take pride in giving our customers the best possible experience.
It’s incredibly fast-paced but you’ll be the kind of person who loves every minute.
Apply
£61,065 rising in increments to £94,240 in year 8.
5 weeks’ annual leave plus Bank Holidays.
You’ll work a 5-day, 45-hour week. Plus, you’ll receive a company pension when you start, private employee medical insurance after 6 months, company maternity and adoption leave from commencement as well as company paternity pay after 2 years.
With so much going on, it’s a great time to join our Customer Interaction Team.
Working across the department, there are plenty of opportunities for analysing the way we interact with our customers and using what we learn to develop new and innovative ideas.
The Senior Analyst role is our most experienced position prior to taking on people management responsibilities, and can range from running large projects to being our lead Business Analyst. It’s incredibly fast-paced but you’ll be the kind of person who loves every minute.
Apply
£61,065 rising in increments to £79,210 in year 5.
5 weeks’ annual leave plus Bank Holidays.
You’ll work a 5-day, 40-hour week. Plus, you’ll receive a company pension when you start, private employee medical insurance after 5 years, company maternity and adoption leave as well as company paternity pay after 2 years.
With so much going on, it's a great time to join our Customer Interaction team.
Customer demands are constantly evolving, therefore it's vital we use what we learn to continuously improve.
As a Technical Analyst, you’ll play a critical role in analysing our data and processes and driving strategic initiatives that enhance our efficiency and overall performance. You’ll ensure that all projects are delivered on time and in budget.
You’ll also be a fantastic communicator, ready to liaise with a range of people from internal teams to external Business Partners, and strike up positive relationships with your manager, who will rely on your knowledge and expertise to make well-informed business decisions.
Apply
£52,985 rising in increments to £61,030 in year 5.
5 weeks’ annual leave plus Bank Holidays.
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 2 years, you’ll get company maternity, paternity and adoption leave.
With so much going on, it's a great time to join our Customer Interaction team.
As a Customer Interaction Analyst, you will use your experience to deep dive into data and processes, providing valuable insights to support the delivery of strategic projects and boost our customers' experiences with Aldi.
You’ll need to keep calm under pressure, have a passion for analysing complex information, and have excellent communication and organisational skills. In true Aldi style, you’ll have plenty of freedom to use your initiative and drive change in order to make the department even more efficient.
Apply
£46,345 rising in increments to £50,870 in year 5.
5 weeks’ annual leave plus Bank Holidays.
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 2 years, you’ll get company maternity, paternity and adoption leave.
With so much going on, it's a great time to join our Customer Interaction team.
As a Customer Interaction Specialist you’ll be an expert in your field, full of helpful advice and guidance. You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; delivering work on time, in budget, and to a high standard.
You’ll need to keep calm under pressure, have a passion for analysing complex information, and have excellent communication and organisational skills. In true Aldi style, you’ll have plenty of freedom to use your initiative and drive change in order to make the department even more efficient.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our customer interaction teams have to do something pretty special to keep our customers coming back for more.
Apply
£36,220 rising in increments to £52,410 in year 5.
5 weeks’ annual leave plus Bank Holidays.
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 2 years, you’ll get company maternity, paternity and adoption leave.
With so much going on, it's a great time to join our Customer Interaction team.
As a Customer Interaction Assistant, you will be highly organised and able to think on your feet.
You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in budget, and to a high standard. You’ll manage the accurate flow of information in and out of the department in an efficient and discreet way.
Importantly, you’ll be a strong communicator who can nurture great relationships and act as the ‘go to’ person for Customer Interaction teams and the wider Business.
Apply
£36,080 rising in increments to £42,135 in year 5.
5 weeks’ annual leave plus Bank Holidays.
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 2 years, you’ll get company maternity, paternity and adoption leave.
With so much going on, it's a great time to join our Customer Interaction team.
As a Customer Interaction Administrator, you’ll play a key role in supporting teams in understanding our customers and the way they shop.
This will involve day to day organisational work, as well as data processing and analysis, so naturally you will need to be efficient and well organised. You'll bring enthusiasm, and your ability to think on your feet and remain calm under pressure will mean you really fit in.
Apply
£25,100 rising in increments to £30,875 in year 3.
5 weeks’ annual leave plus Bank Holidays.
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 2 years, you’ll get company maternity, paternity and adoption leave.
Working closely with your Manager, you'll make sure that the development of the department never stops, to ensure we always give the best customer experience possible.
Managing the day to day running of our Customer Service department, you’ll be relied on to ensure an efficient and co-operative working environment where everyone’s performing to the best of their ability, whilst striving for continuous improvement.
As management roles go, you’ll recommend any changes to the way we do things and manage the implementation of these from start to finish. You’ll also act as a valuable link between our Customer Service department and the rest of Aldi, feeding key information back through the business that will help us improve our offering even more.
Apply
£52,380 rising in increments to £58,020 in year 5.
5 weeks’ annual leave plus Bank Holidays.
You’ll work a 45-hour week, across 5 days (Monday - Sunday). Plus, you’ll receive a company pension when you start, private employee medical insurance after 4 years, company maternity and adoption leave as well as company paternity pay after 2 years.
This is a very busy, responsible role that provides support to the Customer Service Assistant Manager.
Managing Customer Service systems and processes, you’ll be relied on to ensure an efficient and co-operative working environment where everyone’s performing to the best of their ability.
Your main goal is to keep your team motivated and driven with your positive, can-do attitude. Under your guidance, your team will always go that little bit further for customers. They’ll treat every query with patience and understanding, find a solution and leave customers with the very best impression of Aldi.
As Supervisor roles go, you’ll find a great deal of freedom to do what it takes to keep customers coming back to our stores. You’ll recommend any changes to the way we do things and escalate any complaints that regularly occur. You’ll also act as a valuable link between our customers and the rest of Aldi, feeding key information back through the business that will help us improve our offering even more.
Apply
£36,080 rising in increments to £42,135 in year 5.
5 weeks’ annual leave plus Bank Holidays.
You’ll work a 40-hour week, across 5 days (Monday - Sunday). Plus, you’ll receive a company pension when you start, private employee medical insurance after 4 years, company maternity and adoption leave as well as company paternity pay after 2 years.
Reporting to the Customer Service Supervisor, you’ll provide the very best service to our customers, using all your training, knowledge and initiative.
It’s a role that’s full of variety. The way our Advisors communicate with customers has massively changed over the past few years. As well as letters and phone calls, you’ll be responding to emails and social media postings, during and after the sale.
Success relies on your ability to really understand the needs and experiences of each customer and treat them as an individual. Then you’ll need to inject your own personality into each and every call or email so that the customer has no doubt they’re getting the kind of treatment they’ve come to expect from Aldi. Always, your goal will be to give our customers a great impression, and keep them coming back for more.
Apply
£13.89 per hour rising in increments to £16.84 in year 5.
4 weeks’ annual leave plus Bank Holidays rising to 5 weeks’ annual leave plus Bank Holidays after 2 years.
You’ll work a 40-hour week, across 5 days (Monday - Sunday). Plus, you’ll receive a company pension and private employee medical insurance after 4 years, company maternity and adoption leave as well as company paternity pay after 2 years.
We understand that people have commitments and hobbies outside of work, so to enhance their work-life balance and wellbeing our people have the option to work flexible hours throughout the week outside of the standard office hours; for example earlier finishes, later starts, or extended breaks throughout the day.
We’re also committed to looking after you. You’ll receive company pension, private employee medical insurance, sick pay, and maternity, paternity and adoption leave packages as well as long service awards.
We understand lots of people like to work flexibly across different locations therefore we offer up to 3 days per week remote working (role dependent).
We want you to have time to unwind, which we why we offer competitive holiday allowance. Where to next?
You can also join our discounted Health Cash Plan and take advantage of gym membership discounts, discounted cinema tickets, money off holidays and more!
On top of the full training when you first join, you’ll get access to some of the best training and development in the retail world throughout your Aldi career.
Our wellbeing programme links to five key areas of wellbeing; physical, mental, nutritional, financial and social. Colleagues have access to an online wellness portal containing information and guidance, 24/7 Employee Assistant Programme and wellbeing related benefits.
We value you for what you can do, rather than where you’ve come from. So we’ll recognise your contributions and often implement your ideas. And if you really excel, there is the opportunity to progress within Aldi.
With so many amazing developments, Aldi stores keep getting better and better. Not only that, you’ll help make sure it’s a place where you and your team can do great things and express your ideas.
Online Application/CV Upload
You’ll need to complete an online application or upload a CV that highlights your key skills, attitude and character. It’s your first chance to grab our attention so don’t hold back.
Video Interview
If we like the look of your application, you might be asked to join us for a video interview. This helps us to get a better idea of who you are, and what we’re looking for.
Online Test
If you’re applying for a management role and we think you’ve got the Aldi personality, we’ll ask you to complete a quick online test. If you’re not applying for a management role, you might skip this stage.
Group Assessment
If all goes well, we’ll then ask you to spend some time at one of our assessment centres. Our processes have been created to ensure you have the chance to shine. We’re looking for your drive, professionalism and work ethic.
Final Interview
Congratulations - you’ve almost made it. The Final Interview is the last stage of the Aldi recruitment process. This will involve getting to know more about you including your experience, career aspirations and passion to join #TeamAldi. It is also your opportunity to find out more about Aldi and the team you might be working with.
You like what we’ve got to say so much you’d love to work here. That’s brilliant. It means it’s now time to start your Aldi journey and start your application. You’re already one step closer.
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