Aldi is proud to have a loyal customer base. However, we’re winning new customers all the time through price and quality. Customer Services ensure that we continue to deliver the highest possible service. We’re a big team, but we want our people to have the flexibility to be ‘Customer Champions’, doing what’s best for the customer by going that little bit further. So it means you’ll have the head space to change things quickly and get the best possible results. After all, that’s what we all want – to keep the customer smiling.
We have a Director who heads up the department, supported by a Customer Service Manager, Team Leaders and Advisors. Team Leaders typically have a background as an Advisor, but are now performing at a more senior level. Customer Service Advisors look after all the online, telephone and postal correspondence we receive from customers every day. To make sure we respond to all our customers quickly and efficiently, we have specific targets that we work towards.
This is a very busy, responsible role that provides support to the Customer Service Manager. Managing Customer Service systems and processes, you’ll be relied on to ensure an efficient and co-operative working environment where everyone’s performing to the best of their ability.
Your main priority will be to keep your team motivated and driven with your positive, can-do attitude. Under your guidance, your team will always go that little bit further for customers. They’ll treat every query with patience and understanding, find a solution and leave customers with the very best impression of Aldi.
As Team Leader roles go, you’ll find a great deal of freedom to do what it takes to keep customers coming back to our stores. You’ll recommend any changes to the way we do things and escalate any complaints that regularly occur. You’ll also act as a valuable link between our customers and the rest of Aldi, feeding key information back through the business that will help us improve our offering even more.Apply
You’ll work a 5-day, 40-hour week. After 4 years, you’ll receive a company pension and private employee medical insurance. And after 2 years, you’ll get company maternity, paternity and adoption leave.
Reporting to the Customer Service Team Leader, you’ll provide the very best service to our customers, using all your training, knowledge and initiative.
It’s a role that’s full of variety. The way our Advisors communicate with customers has massively changed over the past few years. As well as letters and phone calls, you’ll be responding to emails and social media postings, during and after the sale.
Success relies on your ability to really understand the needs and experiences of each customer and treat them as an individual. Then you’ll need to inject your own personality into each and every call or email so that the customer has no doubt they’re getting the kind of treatment they’ve come to expect from Aldi. Always, your goal will be to give our customers a great impression, and keep them coming back for moreApply
£12.15 per hour rising in increments to £14.74 in year 5.
4 weeks’ annual leave plus Bank Holidays rising to 5 weeks’ annual leave plus Bank Holidays after 2 years.
You’ll work 5-day, 40-hour weeks, with flexi-shifts across Monday – Sunday. You’ll also be eligible for company maternity, paternity and adoption leave after 2 years.
You’ll need to complete an online application or upload a CV that highlights your key skills, attitude and character. It’s your first chance to grab our attention so don’t hold back.
If we like the look of your application, you might be asked to join us for a video interview. This helps us to get a better idea of who you are, and what we’re looking for.
If you’re applying for a management role and we think you’ve got the Aldi personality, we’ll ask you to complete a quick online test. If you’re not applying for a management role, you might skip this stage.
If all goes well, we’ll then ask you to spend some time at one of our assessment centres. Our processes have been created to ensure you have the chance to shine. We’re looking for your drive, professionalism and work ethic.
If we’re convinced that you’re a good ‘Aldi fit’, we’ll ask you to come for a final one-to-one interview. Here we’ll go into more detail about your contract and what we’ll expect of you.
Chances are, if you get in contact with Aldi you might have a chat with one of these lovely people. Find out why they enjoy looking after our customers and where you might fit in.
You like what we’ve got to say so much you’d love to work here. That’s brilliant. It means it’s now time to start your Aldi journey and start your application. You’re already one step closer.Apply for a Customer Service role