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Working in Customer Service

Aldi is proud to have a loyal customer base. However, we’re winning new customers all the time through price and quality. Customer Services ensure that we continue to deliver the highest possible service. We’re a big team, but we want our people to have the flexibility to be ‘Customer Champions’, doing what’s best for the customer by going that little bit further. So it means you’ll have the head space to change things quickly and get the best possible results. After all, that’s what we all want – to keep the customer smiling.

Browse our Customer Service roles

We have a Director who heads up the department, supported by a Customer Service Manager, Team Leaders and Advisors. Team Leaders typically have a background as an Advisor, but are now performing at a more senior level. Customer Service Advisors look after all the online, telephone and postal correspondence we receive from customers every day. To make sure we respond to all our customers quickly and efficiently, we have specific targets that we work towards.

Customer Service Manager

Working closely with your Customer Service Director, you'll make sure that the development of the department never stops, to ensure we always give the best customer experience possible.

Managing the Customer Service department strategy and delivery of KPIs, you’ll be relied on to ensure an efficient and co-operative working environment where everyone’s performing to the best of their ability, whilst striving for continuous improvement.

As management roles go, you’ll recommend any changes to the way we do things and manage the implementation of these from start to finish. You’ll also act as a valuable link between our Customer Service department and the rest of Aldi, feeding key information back through the business that will help us improve our offering even more.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. Which means it's even more important to keep our customers happy and coming back to those stores.

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Salary

£54,285 rising in increments to £79,040 in year 4.

Holiday allowance

5 weeks’ annual leave plus Bank Holidays.

Hours and benefits

You’ll work a 50-hour week, across 5 days (Monday - Sunday). Plus, you’ll receive a company pension when you start, private employee medical insurance after 6 months, company maternity and adoption leave as well as company paternity pay after 2 years.

Customer Service Assistant Manager

Working closely with your Customer Service Manager, you'll make sure that the development of the department never stops, to ensure we always give the best customer experience possible.

Managing the day to day running of our Customer Service department, you’ll be relied on to ensure an efficient and co-operative working environment where everyone’s performing to the best of their ability, whilst striving for continuous improvement.

As management roles go, you’ll recommend any changes to the way we do things and manage the implementation of these from start to finish. You’ll also act as a valuable link between our Customer Service department and the rest of Aldi, feeding key information back through the business that will help us improve our offering even more.

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Salary

£46,570 rising in increments to £51,580 in year 5.

Holiday allowance

5 weeks’ annual leave plus Bank Holidays.

Hours and benefits

You’ll work a 50-hour week, across 5 days (Monday - Sunday). Plus, you’ll receive a company pension when you start, private employee medical insurance after 4 years, company maternity and adoption leave as well as company paternity pay after 2 years.

Forecasting & Demand Assistant

Working closely with your Customer Service Manager, you'll make sure that the department has the right people in the right place at the right time.

Managing Customer Service systems and processes, you’ll be relied on to ensure an efficient and co-operative working environment where everyone’s performing to the best of their ability.

As Forecasting roles go, you’ll recommend any changes to the way we do things and escalate any complaint trends that regularly occur. You’ll also act as a valuable link between our customers and the rest of Aldi, feeding key information back through the business that will help us improve our offering even more.

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Salary

£32,075 rising in increments to £37,455 in year 5.

Holiday allowance

5 weeks’ annual leave plus Bank Holidays.

Hours and benefits

You’ll work a 40-hour week, across 5 days (Monday - Sunday). Plus, you’ll receive a company pension and private employee medical insurance after 4 years, company maternity and adoption leave as well as company paternity pay after 2 years.

Customer Service Team Leader

This is a very busy, responsible role that provides support to the Customer Service Manager. Managing Customer Service systems and processes, you’ll be relied on to ensure an efficient and co-operative working environment where everyone’s performing to the best of their ability. 

Your main priority will be to keep your team motivated and driven with your positive, can-do attitude. Under your guidance, your team will always go that little bit further for customers. They’ll treat every query with patience and understanding, find a solution and leave customers with the very best impression of Aldi.

As Team Leader roles go, you’ll find a great deal of freedom to do what it takes to keep customers coming back to our stores. You’ll recommend any changes to the way we do things and escalate any complaints that regularly occur. You’ll also act as a valuable link between our customers and the rest of Aldi, feeding key information back through the business that will help us improve our offering even more.

Apply
Salary

£32,075 rising in increments to £37,455 in year 5.

Holiday allowance
5 weeks’ annual leave plus Bank Holidays.
Hours and benefits

You’ll work a 40-hour week, across 5 days (Monday - Sunday). Plus, you’ll receive a company pension when you start, private employee medical insurance after 4 years, company maternity and adoption leave as well as company paternity pay after 2 years.

Customer Service Advisor

Reporting to the Customer Service Team Leader, you’ll provide the very best service to our customers, using all your training, knowledge and initiative.  

It’s a role that’s full of variety. The way our Advisors communicate with customers has massively changed over the past few years. As well as letters and phone calls, you’ll be responding to emails and social media postings, during and after the sale. 

Success relies on your ability to really understand the needs and experiences of each customer and treat them as an individual. Then you’ll need to inject your own personality into each and every call or email so that the customer has no doubt they’re getting the kind of treatment they’ve come to expect from Aldi. Always, your goal will be to give our customers a great impression, and keep them coming back for more

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Salary

£12.34 per hour rising in increments to £14.97 in year 5.

Holiday allowance

4 weeks’ annual leave plus Bank Holidays rising to 5 weeks’ annual leave plus Bank Holidays after 2 years.

Hours and benefits

You’ll work a 40-hour week, across 5 days (Monday - Sunday). Plus, you’ll receive a company pension and private employee medical insurance after 4 years, company maternity and adoption leave as well as company paternity pay after 2 years.

What we'll offer you

Our Application Process

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Online Application/CV Upload

You’ll need to complete an online application or upload a CV that highlights your key skills, attitude and character. It’s your first chance to grab our attention so don’t hold back.

Video Interview

If we like the look of your application, you might be asked to join us for a video interview. This helps us to get a better idea of who you are, and what we’re looking for.

Online Test

If you’re applying for a management role and we think you’ve got the Aldi personality, we’ll ask you to complete a quick online test. If you’re not applying for a management role, you might skip this stage. 

Group Assessment

If all goes well, we’ll then ask you to spend some time at one of our assessment centres. Our processes have been created to ensure you have the chance to shine. We’re looking for your drive, professionalism and work ethic.

Final Interview

If we’re convinced that you’re a good ‘Aldi fit’, we’ll ask you to come for a final one-to-one interview. Here we’ll go into more detail about your contract and what we’ll expect of you.

Apply now

You like what we’ve got to say so much you’d love to work here. That’s brilliant. It means it’s now time to start your Aldi journey and start your application. You’re already one step closer.

Apply for a Customer Service role